Preorder Policy

In regions where we're still setting up local stock and fulfilment, checkout offers a preorder instead of an immediate purchase. A preorder reserves the items in your cart — no item ships at the time you place it. This policy governs preorders specifically; our general Terms of Service still apply to everything else about your use of the site.

A preorder is paid in full, up front: the item's own price plus an estimated delivery fee for your area (and any applicable tax), in one payment. There's nothing further to pay once your order is ready to fulfil. The exact amount for your cart is shown in full, item by item, before you pay, and won't change after you've placed your preorder. Preorders only open for a region once we can estimate delivery there.

Where a delivery fee is estimated rather than resolved in real time, it's based on our own sampling of our courier's published rates for your area, not a live quote. If the real cost later turns out higher than the estimate, we absorb the difference — you are never charged a second time for the same order.

We do not guarantee when — or, in the unlikely event we're unable to set up fulfilment in your region at all, whether — a preorder will convert into a shipped order. We'll keep you updated on progress, but placing a preorder is a reservation of intent, not a delivery commitment with a fixed date.

You can cancel your preorder and receive a full refund of your payment at any time before it converts into an order, by contacting us. If we discontinue an item you've preordered, or decide not to proceed with fulfilment in your region, we'll refund your payment in full automatically — you don't need to ask.

Preorder payments are accepted via Stripe and PayPal, and — for orders billed in Nigerian Naira — Paystack as well. Depending on your card issuer and the international-payment settings on your account, some cards may not be accepted for this charge — if your payment doesn't go through, please try a different card, a different provider, or contact us and we'll help however we can. We're expanding payment options to more regions over time.

Preordering may be paused or closed for a region at any time — including if it's already open to you — without prior notice, and existing preorders are unaffected by this. If preordering is closed before your payment goes through, no payment will be taken.

Because a preorder hasn't shipped, our Refund & Returns Policy (which covers items already delivered) doesn't apply to it — Section 5 above is what governs cancelling a preorder instead. Once your preorder converts into a real order and ships, the Refund & Returns Policy applies to it like any other order.

We may update this policy from time to time — the version number and date at the top of this page reflect the latest revision. Changes apply to preorders placed after that date; a preorder you've already made is governed by the version in effect when you placed it.

Questions about a preorder? Reach us at support@kalywears.com or via our contact page.
Choplife Entertainment Limited — company number 16545794 — Apex House, 3 Embassy Drive, Edgbaston, Birmingham, England, B15 1TR